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Frequently Asked Track Lighting Questions by W•A•C |
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| SINGLE CIRCUIT TRACK – FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
| 1. Are your track lighting systems U.L. listed? Yes, they are U.L. & C.U.L. listed. You can find listed products at www.ul.com. 2. Why do you have three different track systems? Having three systems gives us flexibility in meeting the needs of all our customers. By having systems that are compatible with other track systems in the marketplace, our fixtures are available for retrofit jobs. Some customers stock more than one system to expand their selections. 3. Is there an advantage of one system over another? No - each system has its own mechanical and design features. It’s a matter of personal preference. 4. Do you need different types of track fixtures for the L, H or J track systems? Yes. The track fixture must be compatible with the track being used. For example, an L track fixture can only be used on a type LT track system. 5. Being a new W.A.C. distributor, which system would you recommend that we carry? The “H” system. It has the most available accessories and is stocked in greater quantities. 6. Can your track heads be used with other manufacturers track? It depends on the manufacturer. We have listed our heads for use on other major brands of track. Check with your distributor or our factory for confirmation. 7. The “L” series track head is extremely hard to insert into original Lightolier tracks. I’m afraid I might break the fixture. What should I do? It is a very tight fit, but nonetheless, it will work. As long as the track head goes in once, it is loosened, and can then easily be placed anywhere along the length of the track. 8. Since the floating canopy powers the track anywhere along its length, can it be placed at the end? Yes, but not all the way at the end. Unlike the live end, it cannot be used as an end piece. It can only be placed next to the end cap at the furthest point. 9. How do I extend a line voltage track head? Only line voltage fixtures from the “H” system may be extended. We offer 18”, 24”, 36” and 48” lengths (H18, H24, H36 and H48). 10. Can the line voltage extensions be shortened? No, they are one integral piece and cannot be shortened. 11. What accessories will I need to suspend my tracks 3' on a sloped ceiling? How do you bring power from the end of the rod to the track? You will need 36” suspension kits (SK36), and sloped ceiling adapters (SK14). You will also need a live end to power the track. The wire goes to a live end connector (or an “L”, “X”, “T”, “FLX”, “I-PWR”) on the end. Refer to the installation instructions that come with the suspension kits for wiring information. Basically, you will require two suspension kits for a 2' or 4' track, and three kits for 6' or 8' track sections. 12. How do I suspend a track 61⁄2’ from the ceiling? To get 61⁄2’, you need a basic SK48 suspension kit, plus two 36” rods (R36), two couplers (RI), and an SK05 adapter kit to field cut the suspension rod. As with all unique or custom installations, feel free to call the technical department at W.A.C. Lighting with any questions. 13. I am trying to install a live end into a track, but the end cap keeps coming off. What am I doing wrong? The live end requires a fair amount of pressure to insert, and subsequently the end cap and bus wires may push out of the opposite end of track if it not braced against a secure surface. Brace the track and insert the live end. There should be no bus wires extruding from the opposite end if installed correctly. 14. How can I tell the difference between L, H, and J fixtures? The overall look is exactly the same. They differ in the way they each fit into the track. The adapter of a “H” fixture has three silver colored contacts – two on one side, and one on the other. An “L” fixture has two silver contacts shaped. Like a propeller. And the “J” fixture has 2 rounded contacts and one side is marked “P”. The “J” fixtures will fit our “J2” two circuit track or JUNO’s two circuit track, by pulling up the contact marked “P”, and inserting a “J-CLIP” to hold it in place. 15. What accessory will I need if I want to hang a 10 pound chandelier off my track? You need a suspension loop (X-LOOP) which accepts chain-hung fixtures up to 35 pounds and provides a connection point to the fixture powered from the track. 16. Are the “L” connectors power-feedable? Yes – the chart below outlines our “connector” accessories:
17. How many Live Ends do I need for a 30' run of track? The number of live ends required depends on the load, and not on the length. The track is able to accommodate 20 Amp, at 80% capacity, i.e. 16 Amp. That works out to 1920 watts maximum. Say, you are putting (30) LHT-180L-WT (75W) fixtures into the 30' of track.
18. If your track can accommodate 20 Amps, why do you advise to use only 80% of capacity? The track can fully handle 20 Amps, but because of field installation conditions such as the quality of existing building wiring, track distance run, number of connections, etc., it is common practice to de-rate the track by 20%. An additional benefit to using a conservative load factor is that you have the opportunity to add new fixtures to your track in the future if needed. 19. Do you have a device that enables me to mount a track away from the wall? The TBKT will do just that, the extension length is 24". 20. I need some track lighting for use in Europe, is your track lighting rated 50/60 Hz? Yes, all our track is rated for 50/60Hz. 21. Which track heads would you recommend for use in an outdoor restaurant by the sea? Our track systems and most others are not rated for outdoor use. 22. Do you have a low profile track head for use in a kiosk? Yes. In the low voltage style most of the track heads would be considered to be small profile, however the series 802, 809, 846, and 866 would all be good choices. In a line voltage style, the #178 is a small track head that will handle all “A”, “PAR” and “R” lamps which would make it a very versatile option. These are all available for our three track systems. 23. Will any of your track heads take color lenses?
25. How do I order your line voltage flexible fixtures?
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| TWO CIRCUIT TRACK LIGHTING – FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
6. How do I suspend a track 61⁄2’ from the ceiling?
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| COMPACT FLUORESCENT WALL WASH FIXTURE – FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
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| METAL HALIDE (HID) TRACK HEADS – FREQUENTLY ASKED QUESTIONS | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
1. Are the Metal Halide track fixtures UL approved? Yes, they are UL & CUL listed. You can find listed products at www.ul.com. 2. What is the warranty of your Metal Halide fixtures? The standard W.A.C. Lighting warranty for the fixture is 2 years. The ballast’s are covered by separate 5 year manufacturer’s warranty. Please contact us for more details. 3. Can these fixtures be dimmed? No. These Metal Halide track heads are not dimmable. 4. When I turn on these fixtures, they don’t come to full brightness right away, is that normal? Yes, a metal halide lamp does not reach full light output immediately. It will take several minutes before the lamp reaches full light output. 5. Can I extend the Metal Halide fixtures from a track? No- you can not use these fixtures with extensions. 6. Can I install the Metal Halide fixtures on a suspended track? Yes, you can install them on a track that has been suspended from the ceiling, provided the track has adequate support. We recommend four supports for an 8’ track. 7. Can I use these fixtures on your standard H / J / L or J2 track, or do I need a special track? Yes, these fixtures will work with all of our existing tracks, there is no need for a special track. On our 2 circuit J2 track, a J-CLIP is needed to work on the second circuit. 8. In what type of application would I use a Metal Halide track head? These fixtures are intended for use where a high level of light is needed and true color rendering is important. Typical applications include high profile display and merchandise lighting, or where you have a unusually high ceiling height. 9. You offer a choice of a magnetic or an electronic ballast for each fixture, what is the difference? An electronic ballast consumes less energy, operates cooler and is smaller in size when compared to a magnetic ballast. Magnetic ballast’s offer a lower initial outlay and reliable long term performance when compared to an electronic ballast. 10. What is a ballast and what does it do? A metal halide bulb requires a higher amount of voltage to ‘start up’, then a lower voltage to operate. A ballast provides these different voltage requirements. 11. Why is there a switch on the back of your metal halides track heads. The switch is used for relamping the fixtures without powering down the entire track. 12. Are these fixtures supplied with lamps? No. Lamps can be purchased from your favorite local electrical supplier. 13. I see that these fixtures use PAR lamps, are they standard PAR lamps or do I need to purchase special ones? These fixtures require the use of a metal halide PAR lamp. 14. Can I expect more light out of a metal halide compared to a similar wattage incandescent? Are they energy efficient? Yes. You can normally expect about four times the light output per watt from a metal halide lamp. 15. Why are these track fixtures supplied with support brackets? The bracket provides extra support for the ballast housing. 16. What is the average rated life of a metal halide lamp? The average lamp life of a PAR type metal halide is 9000 to 12000 hours. 17. Can I get any other styles of Metal Halide track heads? Our current style is provides a very clean and low profile appearance that blends in well with many ceiling environments. |
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