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Frequently Asked Low Voltage Monorail, Mono/Multi -Point and Adjustable Pulldown Pendant Questions by W•A•C |
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| LOW VOLTAGE MONORAIL - FREQUENTLY ASKED QUESTIONS | |||
| 1. Is your low voltage mono rail system UL listed? Yes, it is UL & CUL listed. You can find listed products at www.ul.com. 2. What material is the rail made of? Monorail is composed of two copper conductors separated by a plastic insulator. 3. How does power enter the monorail? Through a power feed adapter. A power feed adapter is a two-piece assembly that clamps around the rail and energizes conductors. It is included in all surface mount transformers. Powers feed canopies cover a junction box and are used with remote transformers. There are wall mount, cable mount and ceiling mount canopies. The power feed also provides a point of support for the rail, and can be placed at any point along the rail. 4. What components do I need for a complete monorail system?
5. What is the capacity of monorail? Mono rail is rated at 25 amps: this means a 12 volt system has a maximum capacity of 300 watts. A 24 volt system has a 600 watt maximum capacity. 6. What if I need more wattage? You can use more than one power feed. Utilizing multiple power feeds between non-conductive “I” connectors give the appearance of one continuous run. Each section can then have up to 300W at 12V (or 600W at 24V). 7. How long can I make a monorail system? A system can be any length. There are two considerations, capacity and voltage drop. In terms of capacity it can have as many power feeds as is necessary to support the wattage. In terms of voltage it is limited to the distance power can travel through the rail. Consult the voltage drop table for specifics. 8. When powering from a remote transformer, what gauge of wire should I use between the transformer and the power feed? A minimum 10 AWG wire should be used. Heavier gauge wire is needed if the transformer is distant from the power feed. Consult the voltage drop table on our web site. 9. When I installed a dimmer on my Monorail System, the transformer started to buzz, what can I do about it? When dimming a transformer, a buzzing noise may result which may be objectionable if used in certain applications. Dimmer manufacturers require that a compatible dimmer type be used for the transformer type (i.e. an electronic low voltage dimmer with an electronic transformer, low voltage magnetic dimmer with a magnetic transformer). WAC electronic transformers can generally be dimmed using a standard incandescent dimmer. We’ve also included a de-buzzing coil with all of our surface mounted magnetic monorail transformers. To further reduce buzzing with the magnetic transformers (surface mount or remote) a de-buzzing coil may be added in-line between the dimmer and the transformer. 10. How does the monorail attach to the ceiling? Rail can be attached by rigid standoffs available in various lengths, by cable, T-bar clip, or sloped ceiling adapters. 11. Are the rigid standoffs field cuttable? Yes the standoffs may be easily cut to custom lengths. The standard sizes range from 3“ to 5 3⁄4” and additional rods are available to 48”. 12. Can I get longer standoffs? Longer standoffs are accomplished by using a coupler to join two rods together. 13. Can I field cut the monorail? Yes, the mono rail can be cut to any desired length. Additional end-caps may be purchased. 14. What are the different ways to attach fixtures to the monorail? Rail mounted, quick connect heads, quick connect cable hung pendants. 15. What is a ‘Quick Connect’? The Quick Connect is means of securing fixtures to monorail that completes electrical and mechanical connection in one step, once the female adapter is installed on the rail, then the fixture screws into the adapter without the use of any tools. The quick connect feature allows fixtures to be used in other locations, such as monopoint and multipoint and conventional line volt track. 16. Is your Quick Connect compatible with other systems? Yes, our Quick Connect male end will fit into other manufacturers similar ‘quick’ adapters. Please contact us for details. 17. Can we install the quick connect fixtures while the rail is powered? Absolutely not, every instruction starts off with the words “Turn off power”. It would be easy to inadvertently create a short, which can ruin a power supply. 18. Can we order rail in pre-curved sections? No: Mono rail is shipped in straight tubes and is easily bent in the field. For the cleanest and smoothest bend, work rail over a round object. Work to progressively smaller radiuses. Minimum radius is 15”. 19. How about the fixtures? Can they be field cut? The fixtures on rods have socket wires running through the centers and can not be cut. 20. Can the pendant socket sets be field shortened? Yes socket sets are supplied in 6 foot lengths and may be cut to a desired length, follow the detailed instructions supplied with the socket. 21. Can sockets be ordered in longer than 6-foot lengths? A six-foot drop is the maximum length, a longer wire would result in significant voltage drop. 22. Your surface mount transformers seem heavy. Can it be attached to a standard junction box? They are designed to go on 4” junction boxes, but the box must be braced securely to the joists to support the weight of the transformer. 23. Do you have a kit that comes with all the basic components? Yes we have kits for basic systems that include everything you need, except fixtures and shades. 24. How do I know whether to go with a 12 or 24 volt system? This isn’t an easy question to answer, please read the following scenario:
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| MONOPOINTS & MULTIPOINTS – FREQUENTLY ASKED QUESTIONS | |||
1. Are your Monopoints and Multipoints U.L. listed? Yes, they are UL and CUL listed. You can find listed products at www.ul.com. 2. What fixtures can I use with the W.A.C. Lighting Monopoints and Multipoints? All of our Quick Connect fixtures ( pendants or track heads) will work on the Monopoints and Multipoints. 3. Is a Quick Connect Adapter needed with the Monopoints or Multipoints? Quick Connect elements mount directly to the Monopoints or Multipoints, a separate adapter is not needed. 4. What is the maximum wattage for a mono / multipoint? 50 watts is the maximum wattage. 5. Do any of your Monopoints / Multipoints allow the use of a remote transformer? Our QMP-M1RN-TR and QMP-MI Monopoints allow the use of a remote low voltage transformer. The Multipoints all have integral electronic low voltage transformers. 6. Can I dim the Monopoint and Multipoints? Yes. We recommend an electronic low voltage dimmer. Where a remote transformer is used, dimming can be accomplished by utilizing a dimmer to match transformer type (e.g. low voltage magnetic dimmer with a magnetic transformer). 7. Can the Monopoint and Multipoints be wall mounted or used on a sloped ceiling? They are designed for flat ceiling use only. 8. Does the QMP-MI need a junction box? If it doesn’t go on a junction box, how does it mount to a ceiling or surface? It does not need a standard junction box. It comes with a wiring compartment that is attached with screws to the ceiling surface. The wiring compartment has a standard size knock-out on top and is 3” in height. 9. I am using a multi-point unit with some glass pendants in my kitchen. Can the pendant socket sets be field shortened? Yes. socket sets are supplied in 6 foot lengths and may be cut to a desired length; follow the detailed instructions supplied with the socket. 10. One of the pendant fixtures on my 3 light Multipoint does not light, should I try it in another quick connect fitting? No, doing that can harm the other transformers. Remove the inoperative fixture immediately. Take one of the operating units and install it in the inoperative location. If it works there then the problem is in the fixture, and will most likely be caused by a faulty splice connection. Review the splice according to the instructions furnished. If the working pendant does not operate in that location then the transformer in that location may have shorted out due to the previous fixture. You can contact us for a replacement. |
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| COUNTER BALANCE ADJUSTABLE’S – FREQUENTLY ASKED QUESTIONS | |||
1. Are your Adjustable Pendants U.L. listed? Yes, they are U.L. & C.U.L. listed. You can find listed products at www.ul.com. 2. Do the Adjustable Pendants come with shades and lamps? All the Adjustable Pendants come with xenon lamps and integral electronic transformer(s). For the 4, 5 and 7 light fixtures, white glass cylindrical shades are included. The 1, 2 and 3 light fixtures use shades from our G500 series, these shades are ordered separately. 3. Can I dim the these pendants and chandeliers? Yes. Each is supplied with an integral electronic transformer. These transformers can be dimmed with electronic low voltage dimmers. 4. What is the drop length of the Counter Balance Adjustable Pendants? The maximum length of the fixture drop is 72”, and the minimum is 36”. We have found this to accommodate most applications where the AP series adjustable pendants are used. 5. Your rectangular Adjustable Pendants are not wide enough to cover a ceiling junction box. How do I cover it? Included with each rectangular Adjustable Pendant is an octagon junction box cover plate in a matching metal finish. If you do not like the color you can paint it to match the color of the ceiling. 6. How do I adjust the fixture height? Each fixture has a counter weight that slides up and down. Some models come with spring loaded locks at the ends of the counter weight, depress the locks to release, then pull up and down to adjust the height. Care should be taken not to kink or twist the cables, as they are low voltage conductors as well as support cables. 7. Do the Adjustable Pendants have to be installed centered over the junction box? Yes, the mounting plate permits only centered mounting |
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